This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

The primary audience for this course is as follows: ? Network administrators and network engineers ? CCNA Voice candidates.

The secondary audience for this course is as follows: Systems engineers

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Klassikaal en Maatwerk

Module 1: Overview of Cisco Unified Communications Solutions 
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

Module 2: Overview of Administrator and End-User Interfaces 
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 4: Endpoint and End User Administration 
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 5: Enablement of End User Telephony and Mobility Features 
Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence 
Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

Module 7: Cisco Unified Communications Solutions Maintenance 
Describe how to maintain a Cisco Unified Communications solution.

This course is part of the following Certifications:
Cisco Certified Network Associate Voice (CCNA Voice)
Cisco Certified Network Associate Video (CCNA)